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Frequently asked questions.
PAYMENT: Money orders, personal checks, Paypal, Visa, and Master Card cards are accepted. Personal checks take 14 business days to clear. For payments with Paypal, Checks, or money orders, email first for a total ammount due.
PAYMENT: Money orders, personal checks, Paypal, Visa, and Master Card cards are accepted. Personal checks take 14 business days to clear.
For payments with Paypal, Checks, or money orders, email first for a total ammount due.
US POST OFFICE: You will be billed exact charges plus $2.00 handling fee. When ordering, please specify Global Priority or Global Express and how much insurance coverage. Don't tell us to state a $5.00 value, but insure for $500.00. That don't work folks, sorry. Oak Leaf Collectibles will not send out any uninsured and therefore untraceable package sent through the US post office.
LAYAWAYS: For your convenience, layaway is available on purchases of $100.00 and up.
Up to $500.00. 1/2 down, 1/2 in one calendar month.
Over $500.00 1/3rd Down, 1/3rd within 30 days, and final payment within 60 days. I do not send out payment reminders. All items on layaway will remain in the possession of Your Old Friends until completely paid for. No returns or cash refunds on layaways. Cancellations receive credit, which may be used on any item we offer for sale.
We do not accept returns on MIB OR NRFB items, vintage or new, except for the following;
WRONG ITEM SENT:
1) Call within 48 hours and get a return authorization.
2) Enclose all invoices and receipts inside the box.
3) Please put your name and the return authorization code on the outside of the box.
4) We will at our discretion, send the correct item or refund your money.
1) For ALL items call within 48 hours and take the item to your post office in the original shipping carton for inspection and to file a damage claim.
2) You must return the damaged item and the original shipping box, otherwise the post office will refuse your damage claim.
SORRY, NO REFUNDS ON SHIPPING FEES.
ANY RETURNS, IF ACCEPTED, OTHER THAN WRONG ITEM OR DAMAGED ITEM MAY BE SUBJECT TO A RESTOCKING FEE OF 25% of the total invoice.
ALL PRICING AND AVAILABILITY SUBJECT TO CHANGE WITHOUT NOTICE.
Oak Leaf Collectibles
221 North Federal
Mason City, IA 50401
STORE HOURS: Monday through Friday, 11-6 PM, Saturday, 10-6 PM Sunday Noon to 5 PM Central. Other times by appointment.
PHONE ORDERS: 641-424-0333.
Email orders to: Oak Leaf. or email@example.com
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